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Microsoft CRM

Listen everywhere. Connect authentically. Move faster.

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social. Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.

Meet customers anywhere, on any device

Mobile Sales

See everything you need on a single screen on any device, so you can sell smarter and faster while you’re on the go. Our phone and tablet apps let you update activities, contacts, and opportunities and get real-time insight on the metrics that matter most.

Read more about Microsoft Social Listening

Work smarter to close more deals faster

Manage accounts and opportunities

Drive best practices across your sales organization, maintain consistency, and remain agile. Process flows guide sales reps and managers toward successful outcomes. Build watch lists and automatic alerts to keep up to date on news and events that affect your accounts.

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Build your networks and relationships

Social selling

Give your sales team unprecedented social data for lead generation and relationship management. Make every customer conversation more relevant, valuable, and productive. Gain competitive insights from social channels, and harness the social web to identify new leads and contacts.

Take a guided tour of Yammer in Microsoft Dynamics CRM

Empower your sales teams

Team selling

Enable your sales professionals to effectively work across teams, geographies, and work groups. Allow reps to get connected to the right people, share information, and organize around deals by harnessing the power of Yammer, Lync, and Skype.

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Gain real-time sales insights

Sales analytics

Gain instant visibility into your pipeline from anywhere, on any device. Empower your sales managers and reps with real-time sales reporting, flexible dashboards, and inline data visualization. Easily set up sales territories, teams, and prices lists.

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